Terms of Service

1. Acceptance of Terms

By accessing our website, making a reservation, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. About Urban Plate

3. Services Provided

Urban Plate provides:

• Casual dining restaurant services
• Food and beverage service
• Table reservation system
• Special event hosting
• Website and online information services
• Customer support and communication services

4. Reservations and Bookings

4.1 Making Reservations

• Reservations can be made by phone, email, or through our website contact form
• All reservations are subject to availability
• We reserve the right to confirm all reservations
• Reservation requests are not guaranteed until confirmed by Urban Plate

4.2 Reservation Policy

• Tables are held for 15 minutes past the reservation time
• Late arrivals may result in shortened dining time or table reassignment
• No-shows may affect future reservation privileges
• Large parties (6+ people) may require special arrangements

4.3 Cancellations and Changes

• Cancellations should be made at least 2 hours in advance
• Changes to party size or time are subject to availability
• Special events may have different cancellation policies
• We reserve the right to cancel reservations due to unforeseen circumstances

5. Restaurant Policies

5.1 Dress Code

Urban Plate maintains a casual dining atmosphere. We ask that guests dress appropriately. We reserve the right to refuse service to guests whose attire is deemed inappropriate.

5.2 Conduct

Guests are expected to behave respectfully towards staff and other patrons. We reserve the right to refuse service or ask guests to leave if their behaviour is disruptive or inappropriate.

5.3 Food Allergies and Dietary Requirements

• Please inform us of any allergies or dietary requirements when making your reservation
• While we take allergies seriously, we cannot guarantee a completely allergen-free environment
• Guests with severe allergies dine at their own risk
• We are not liable for allergic reactions or dietary-related incidents

6. Website Use

6.1 Acceptable Use

You may use our website for legitimate purposes only. You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the website's operation
• Submit false or misleading information
• Violate any applicable laws or regulations

6.2 Content Accuracy

While we strive to keep information on our website current and accurate, menu items, prices, and availability may change without notice. We are not liable for any discrepancies between website content and actual services.

7. Intellectual Property

All content on our website, including but not limited to text, images, logos, and design, is the property of Urban Plate B.V. or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the fullest extent permitted by law, Urban Plate B.V. shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from food allergies or dietary restrictions
• Personal injury not caused by our negligence
• Loss or damage to personal property
• Website downtime or technical issues

Our total liability for any claim shall not exceed the amount paid for services on the date the claim arose.

10. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or other unforeseeable events.

11. Governing Law and Jurisdiction

These Terms of Service are governed by Dutch law. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Rotterdam, Netherlands.

12. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: